Virtual Receptionist Service
A dedicated UK virtual receptionist, fully trained on your business — answering your calls, taking messages and booking appointments as if they’re sat in your office. Real people, not voicemail.
PROUDLY BASED IN THE UK
TAILORED TO YOUR BUSINESS
UK-BASED RECEPTIONISTS
QUICK AND EASY SET-UP
Real people that understand your business
A virtual receptionist who knows your business
We start with a full onboarding, so your virtual receptionist learns your business, your services and your tone of voice — greeting callers in your company’s name and giving clear, informed answers, not just taking a message.
Here’s what our virtual receptionist service delivers:
Dedicated UK virtual receptionist
A dedicated, fully-trained UK receptionist who represents your brand on every call.
Answers in your company name
Your greeting, FAQs and call flow are built during onboarding, so callers can’t tell we’re not sat in your office.
Live message delivery
Every message delivered by email or SMS the moment the call ends.
Spam & cold-call filtering
Spam and cold calls filtered out, so you only ever get the calls that matter.
Call logs and recordings
Access every call and message record whenever you need it.
Flexible, scalable cover
Scale cover up for busy periods, holidays or sickness — with no long contracts.
lost by UK businesses every year to missed calls
of customers don’t try again if their call goes unanswered
of customers don’t leave a message
Never Miss A Call Again
Our Services
Find out more about MY PA’s Concierge and Communicate services, too:
Bespoke Customer Support
Call management with dedicated customer support, appointment booking and outbound customer services.
Manage Your Live Chat
Trained and scripted chat specialists who can (and will) be there for your customers online.
What our customers say
24/7/365 coverage for your business
Every call answered by a professional receptionist
Easily scalable support to meet demand
On-brand and on time, every time
Why You Can Trust Us
Reduction in missed calls after switching to our service
of our clients say we’ve improved their customer response time
Businesses who try our service
choose to stay
How our virtual receptionist service works
How it works
1. Onboarding. We learn your business, your services and your tone of voice, then build your greeting, FAQs and call-handling rules.
2. Divert your calls. Send us everything, or only the calls you can’t get to — overflow, lunch breaks, holidays or evenings.
3. We answer as you. Your dedicated receptionist greets callers in your company name, answers questions, takes messages and books appointments — then delivers everything to you instantly.
Who it’s for
Sole traders and growing SMEs, trades and property firms, clinics and professional-services teams — anyone who can’t always reach the phone but can’t afford to miss the enquiry.
Virtual receptionist FAQs
What’s the difference between a virtual receptionist and an answering service?
An answering service simply takes a message. A virtual receptionist is trained on your business and handles the call as if they work for you — answering FAQs, booking appointments and representing your brand.
Will callers know it’s an outsourced receptionist?
No. We answer in your company name using your greeting and scripts, so it’s completely seamless.
Can you book appointments into our diary?
Yes — we work in your calendar or booking system and manage appointments in real time.
Is the team UK-based?
Always. Every receptionist is UK-based and fully trained on your account.
Do I need a long contract?
No long tie-ins — cover scales up and down as you need it.
