24/7 & Out-of-Hours Call Answering
Never miss a call outside 9–5. A UK team answers your phones evenings, weekends and holidays — around the clock, 24/7/365 — all fully trained on your business.
PROUDLY BASED IN THE UK
TAILORED TO YOUR BUSINESS
UK-BASED RECEPTIONISTS
QUICK AND EASY SET-UP
Real people that understand your business
Out-of-hours cover by people who know your business
We start with a full onboarding, so whether it’s 2pm or 2am your callers reach a trained UK receptionist who knows your business — clear, informed answers whenever they call. AI is available purely as an optional overnight backup; your callers always reach a person first.
Here’s what our 24/7 and out-of-hours answering delivers:
24/7 UK reception team
A trained UK team answering your calls day and night, 365 days a year.
Brand-aligned call scripts
On-brand scripts built around your business during onboarding, so answers are always right.
Live message delivery
Cold-call filtering
Call logs and recordings
Flexible and scalable support
lost by UK businesses every year to missed calls
of customers don’t try again if their call goes unanswered
of customers don’t leave a message
Never Miss A Call Again
Our Services
Find out more about MY PA’s Concierge and Communicate services, too:
Cover from the moment you close
Calls divert to our UK team the second your office shuts — evenings, nights, weekends and bank holidays, 365 days a year. Your customers reach a real person, never voicemail.
A trained person first, AI only as backup
Every out-of-hours caller speaks to a UK receptionist who knows your business. AI is an optional overnight fallback only — it is never your customer’s first experience of you.
Your escalation rules, followed exactly
We take and send messages for the morning, and put genuine emergencies straight through to your on-call staff — exactly as you brief us during onboarding.
What our customers say
24/7/365 coverage for your business
Every call answered by a professional receptionist
Easily scalable support to meet demand
On-brand and on time, every time
Why You Can Trust Us
Reduction in missed calls after switching to our service
of our clients say we’ve improved their customer response time
Businesses who try our service
choose to stay
How out-of-hours call answering works
How it works
- We learn your business. During onboarding we build a profile of your company, your services and your out-of-hours rules — who to reach in an emergency and what can wait until morning.
- You divert your line when you close. At the end of the working day (or 24/7 if you prefer) your calls forward to our UK team. Nothing changes for your callers — they simply reach a person.
- We answer, message or escalate. Every caller speaks to a trained receptionist in your company name. We handle the routine, send you a clear message for the morning, or put urgent calls straight through to your on-call staff.
Who it’s for
Out-of-hours cover suits businesses where a missed evening or weekend call means lost work or a let-down customer: property and lettings managers handling maintenance emergencies, tradespeople and facilities firms, care and medical providers, IT and MSP support desks, and any growing company that can’t justify a night shift but can’t afford to miss the call either.
Out-of-hours answering FAQs
Do my calls really reach a real person at night?
Yes. Every out-of-hours call is answered by a trained UK receptionist. AI is only ever an optional overnight backup for overflow — your customers always reach a person first.
What counts as “out of hours”?
Whatever you decide. Most clients divert evenings, nights, weekends and bank holidays, but you can set any pattern — including full 24/7 cover.
How do you know what’s urgent?
We follow the escalation rules we agree during onboarding. Genuine emergencies are put through or passed to your on-call contact immediately; everything else is logged and sent to you for the next working day.
How quickly are calls answered?
Calls are picked up in seconds, around the clock — there is no separate night-time queue or answerphone.
Can I change my instructions?
Any time. Update your call-handling notes, on-call contacts or escalation rules whenever your needs change, and we apply them straight away.
